frequently asked questions

if there's another question you have not listed here, please don't be afraid to reach out to our contact page!

how long do orders take to ship?

more information is found on my shipping policy page. i ship directly from NORTHERN NEVADA:

  • DOMESTIC orders should take 3-10 business days.
  • INTERNATIONAL should take 7-25 business days.

 

can i get a refund, or change my order?

please check my return + refund policy page.

in other words, yes. changes or refunds are applicable BEFORE an item ships out. please send me a form through the contact page through my shop. please keep in mind once it is shipped, i cannot refund or change items at this time as a small business.

 

i wanted my order to be a gift for someone. how can i do that?

if you'd like a message included, or the order to be specifically marked as a gift, please leave a note in the final order, or send me a contact page through my shop.

 

i'm not satisfied with my order, or an item was damaged or broken.

i'm so sorry to hear that you are dissatisfied with your order. please do not be afraid to reach out to me with your order number-- and possible, a photo of the damaged product. i'll be more than happy to send a new one your way. (this also depends on a case-by-case basis. exceptions include low-stock items such as journals or apparel).

 

why does my acrylic charm/keychain have bubbles or scratches?

to provide a scratch-free and brand new surface for your product, a plastic film is attached to non-epoxy sided keychains. 

**those with epoxy charms (bubble/raised) only have film on ONE side.

 

what happened to your Eldritch Chaos dice products?

as a full-time artist, it was very difficult prioritizing products that were beyond illustration-related merchandise. dice-making + dice jewelry are very time consuming, and it's very difficult for me to handle multiple creative outlets at once. moving forward, my line of dice products will only be featured at conventions, shows + featured game shops when i can make them. thanks for your understanding!

 

i placed multiple orders during one of your updates. can i get a refund on the additional shipping? 

yes. if you ordered multiple items and plan to ship it all to one specific address, we will often reach out via email about additional shipping when a customer has placed multiple orders. however, depending on what is ordered, i may need to send out multiple packages as well. it will vary per customer! but if you are concerned about this particular issue or awaiting a refund, please do not hesitate to reach out.